Emergency Communications Officer Whitney Bedwell was awarded the Life Saver pin by The New River Valley Emergency Communications Regional Authority, NRV911, last week, recognizing her instrumental work responding to a cardiac arrest call at the New River Valley Mall on Dec. 26, 2018.

Whitney Bedwell

Using the county’s Emergency Medical Dispatch, or EMD, protocol, Bedwell gave lifesaving CPR instructions to the victim’s wife and gathering information until police and the EMS crews could take over.

“This training helps us help callers in their time of need, giving care and information at the moment of the 911 call,” Amber Stump, NRV 911 Communication Training Officer said in an announcement.

As part of the mission of NRV 911, Bedwell had completed the county’s EMD instruction through Pro QA and the International Academies of Emergency Dispatch.

The EMD program was launched in…

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